We, at Neuron Clothing (NCPL), make all commercial and reasonable endeavors to ensure that Products
are delivered to the Users in a timely fashion. Users are required to peruse and understand the terms
and the Shipping and Delivery Policy and may abstain from using the Platforms. The terms contained in
this Shipping and Delivery Policy shall be accepted without modification and accordingly, you agree to be
bound by the terms contained herein.
1. All products are shipped within 48 hours of placing the order. All products are shipped from the
warehouse located in Mumbai(India) to the respective shipping address(s) provided by the
user/customer/purchaser. As we endeavor to deliver our products across India, we partner with third-
party courier services providers viz. Delhivery/ FedEx / Blue Dart/ DTDC/ DHL. (“Courier Partners”) to
effectuate delivery. Details of delivery partners will be provided to the users upon the purchased product
being handed over to the delivery partner by NCPL.
2. A standard date of delivery shall be provided to the Users in the order confirmation email. Users are to
provide complete street addresses along with their pin code details at the time of placing the purchase
3. Our orders are processed on weekdays i.e. from Monday to Saturday, excluding national or declared
4. In case you book multiple products and services in one transaction, efforts will be made to ship all
products together. However, this may not always be possible. Furthermore, we process to only one
shipping address per order, therefore, in case, any customer places an order of several items to be
shipped to a different address(es), each address shall be treated as a separate order.
5. We do not ship to Post Office Box address(es) and do not take any responsibility for the non-delivery
of orders in case an order is delivered to P. O. Box and not received by the customer.
6. Orders once confirmed cannot be edited/ modified/ or changed. However, We accept such requests
for an address change, made within 12 hours of placing the order or from order confirmation. For related
concerns and queries, you may reach us at firstname.lastname@example.org.
7. Keeping in view the ease of delivery, our courier partners will make three (3) delivery attempts at the
address specified by the user or customer, and thereafter if the order/ package remains undelivered, our
courier partners will intimate us regarding the said non-delivery.
8. We aim to keep stock of all products listed on our website. In case you have made payment for a
product that is unavailable or would take longer to deliver then, we will make proactive attempts to
communicate with the User about the delay, within 2 working days, on his/her registered mobile number
or email address.
9. Upon order confirmation, we provide the User with a tracking number for the order via Email and SMS.
Your orders can be conveniently tracked through the Online Tracking Facility on our website under
“Track Order” in the My Account section. In case of any delivery-related concerns or disputes or if the
package status is visible as non-deliverable, you are requested to contact our courier partners’ customer
service numbers or reach out to them on the below-mentioned
· Blue Dart Express- https://www.bluedart.com/
· Delhivery- https://www.delhivery.com/
· Fedex- https://www.fedex.com
You can also mail us at email@example.com with your order details in case of further queries or
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